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- 05/10/2023
The Learning Matrix
Don't be so hard on yourself when you are learning!
I was taught this Learning Matrix when I first started selling insurance
Chris Leitch
Remember when you first started working on your life skills? Most people don’t because early forms of learning were accomplished through playing outside with friends.
Eventually, society places goals and deadlines on people in the form of tests, contests, and job descriptions and this acts as a motivation to getting specific tasks accomplished.
It's been my experience that natural talent will only keep your interest in a certain area, but to be highly effective in your day-to-day tasks you will need to develop skills. This is done through training and mentoring with a worthy candidate.
I was taught this Learning Matrix when I first started selling insurance, and it inspired me to learn more skills without the fear of coming across as incompetent. Eventually colleagues and co-workers saw me as a center of influence and were asking important questions because I had more specific knowledge than they did. I became their go to
person for many topics, and it made me feel important. This propelled me into a state of constant learning and discovery because I liked the way people wanted to know what I had in my head.
So the next time you feel like you don’t know what you are doing, be thankful you are in the conscious incompetent
stage of your learning.
Chris Leitch was born in Fredericksburg, VA and moved to Chesterfield in 1985. After graduating from Manchester High School in 1987, Chris was given a full scholarship to Virginia Commonwealth University where he majored in Music Education.
While at VCU he started playing keyboards and trombone in local and regional bands like Fighting Gravity and Groove Spot.
Chris met his wife, Michelle Duffie while in High School and maintained 'friendship status' until they were married in 1993, and after 27 years they are still married and have 2 children and 1 dog. Chris's insurance career started in 1993 in the operations department at the Dalkon Shield Claimants Trust.
Next he worked as a file clerk and claims adjuster at Sentry Insurance, but his passion was for sales because he saw it as a good way to help people sort out complicated insurance matters. Chris has a philosophy that he tries to practice daily, 'Give someone more in use value than you take from them in cash value'. Here at The Springer Agency, we try to do that with everyone we meet.
